Help & FAQs

We currently offer free shipping on all of our products to the contiguous United States. Alaska, Hawaii, Puerto Rico, and international customers, please email us for a shipping quote, including the item you are looking at along with the delivery address.

We do ship internationally. Please email us with your address and the product, and we are happy to provide you a shipping quote. Price is based on your location, along with the size and weight of the box. In general, most accessories like caster cups can be shipped via the US Postal Service, and larger items like piano benches will ship via UPS.

Please note that if you order the item before getting the shipping quote, and then decide to cancel after getting the quote, you will be issued a refund minus the 3% credit card transaction fee (the credit card companies still charge the 4% to 5% transaction fee, even if your money is refunded).

There is no sales tax charged on any of our online orders, therefore if you are a school, church, etc., there is no need to provide proof of your tax-exempt status. Simply place the order online and no taxes are charged.

Manufacturing benches for over 60 years, Jansen is the flagship of the industry, and simply put, makes the highest quality piano benches. With that in mind, we are confident to offer a complete money-back guarantee on all American-made Jansen piano benches. If you are unsatisfied with the quality of any Jansen piano bench you have purchased from JansenPianoBenches.com, you may return the bench for a complete refund. That's how confident we are in selling Jansen benches.

For all imported piano benches, the benches must be returned in new, unused condition, within 30 days of receiving the item. Benches need to be returned in their original box/packaging. There is a 10% restocking fee on these returns.

*Return Exceptions:
Benches finished in ivory, white or red mahogany, or that are upholstered with ivory or white vinyl/leather, are custom-made and cannot be returned.

For piano accessories (caster cups, bench cushions, etc.), products may be returned in new and unused condition within 30 days of purchase for a full refund, minus a 10% restocking fee to help cover original shipping costs.

Items must be returned in the same condition in which they were received and include all the original packaging.

Jansen's high-quality piano benches are sought after by schools, universities, colleges, libraries, and religious institutions throughout the country for their quality and durability. As one of the leading online piano bench retailers for the nation's colleges and universities, and in cooperation with institutional budgetary requirements, we are happy to accept purchase orders.

We accept purchase orders from educational institutions, government agencies, religious organizations, and more. To make a purchase using a purchase order, kindly email us the signed documents on the institution's official letterhead. If you need a quote before submitting the PO, we're happy to provide one. Please let us know the item you're interested in, including any specifics (such as the color and leg style of the piano bench).

If any additional paperwork needs to be completed, or a W9 form is required, please let us know and we are happy to oblige.

Note that there is no sales tax charged on any of our online orders, so you do not need to provide a tax-exempt certificate. Shipping is also free to the contiguous USA (Alaska, Hawaii and Puerto Rico, please email for a shipping quote).

The Jansen benches are available in black, walnut, mahogany, red mahogany, white, and ivory finishes.

Trying to decide if you need a mahogany or walnut finish piano bench? In general, walnut is a flat brown, whereas mahogany has red and purple tones to it. To see samples of the finish colors, please visit our Jansen Piano Bench Finish Options webpage.

You can also email us some pictures of your piano, and we would be happy to offer a finish recommendation.

The standard mahogany finish is a brown with red and purple tints to it. Red mahogany has very strong red and purple tones to it. Red mahogany pianos are beautiful but rare, and the vast majority of pianos have a standard mahogany finish.

To see wood samples and examples of Jansen benches in these two finishes, please visit our Jansen Mahogany vs Red Mahogany Finish webpage.

Jansen offers nine distinct piano bench leg styles, carefully designed to complement the most popular piano cabinet designs — from traditional uprights to ornate grands. Whether you're matching straight square legs, spade legs, or brass ferrule foot styles, there's an option that blends seamlessly with your instrument’s look.

Each leg is crafted from solid hardwood maple and finished to match your selected bench color, ensuring a cohesive and professional appearance in any space.

Explore all Jansen piano bench leg style options to find the design that best suits your piano.

Setting the Jansen artist bench apart from all competition with regards to quality and durability, and unique to their line of artist benches, is the accordion style lift mechanism. Refined over the past 60 years, the silent, solid steel "Micro-A-Just" close-tolerance lift mechanism features precision, durability and convenient height adjustment from 18" to 21". Made of solid steel, it is the highest quality adjustment mechanism on the market, and is the only recommended adjustment system for situations where the bench will be frequently used and adjusted, such as schools, universities, churches, performance halls, etc. The superior accordion style design is not found in any other benches. Furthermore, replacement parts are available, so if years from now you begin to feel any wobble in the bench, a new set of bushings and shoulder bolts will have your mechanism back to knew.

To see it in action, watch the Jansen Artist Bench Adjustment Mechanism Video, which includes comparisons to the adjustment mechanisms of some of the leading competitors.

Jansen artist benches are upholstered using the highest quality genuine leather available, sourced for its durability, grain consistency, and luxurious appearance. This premium leather is designed to withstand daily use while maintaining its rich look and supple feel.

To keep your bench looking its best, follow our Jansen leather care and cleaning guide. The guide includes expert tips on protecting the upholstery from wear, removing spots or stains, and conditioning the leather to extend its lifespan.

All piano benches on the market require you to attach the legs. Assembly is quick and easy, with all hardware included, and usually takes just a few minutes. The rest of the bench, including the seat and adjustment mechanism (for adjustable artist benches), arrives fully assembled and ready for use.

Piano benches are typically matched to the finish of your piano. A standard satin finish has a matte appearance with a soft sheen that minimizes reflections. High gloss (also called high polish) features a shiny, clear-coated surface that reflects light and gives a mirror-like appearance (think of the shine on a freshly waxed car). Choose the finish that best matches your piano's look.

Not sure which finish your piano has? Feel free to email us a few pictures — we’ll help you find the best match.

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