FAQs
Free Shipping on all products!*:
We are currently offering free shipping on all of our products to the continental United States. Alaska, Hawaii, and international customers, please email us for a shipping quote.
Piano benches, cushions, covers and dollies are shipped via UPS ground shipping. Piano accessories, such as caster cups, piano polish, locks, etc., are shipped via the US Postal Service, Priority Air Mail.
Jansen Piano Bench Returns:
Manufacturing benches for over 60 years, Jansen is the flagship of the industry, and simply put, makes the highest quality piano benches. With that in mind, we are confident to offer a complete money-back guarantee on all American-made Jansen piano benches. If you are unsatisfied with the quality of any Jansen piano bench you have purchased from JansenPianoBenches.com, you may return the bench for a complete refund. That's how confident we are in selling Jansen benches.
For all imported piano benches, the benches must be returned in new, unused condition, within 30 days of receiving the item. Benches need to be returned in their original box/packaging. There is a 10% restocking fee on these returns.
*Return Exceptions:
Benches finished in ivory, white or red mahogany, or that are upholstered with ivory or white vinyl/leather, are custom-made and cannot be returned.
Piano Accessories Returns:
For piano accessories (caster cups, cushions, etc.), products may be returned in new and resellable condition within 30 days of purchase for a full refund, minus a 10% restocking fee to help cover original shipping costs.
International Shipping:
We will ship internationally. Contact us here with your address and the product, and we will give you a shipping quote. Price is based on your location, along with the size and weight of the box. In general, most accessories like caster cups can be shipped via the US Postal Service, and the larger items like benches will ship via UPS. Please note that if you order the item before getting the shipping quote, and then decide to cancel after getting the quote, you will be issued a refund minus the 3% credit card transaction fee (the credit card companies still charge the 4% to 5% transaction fee, even if your money is refunded).
Payment Methods:
We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL through our secure server.
Purchase Orders:
We happily accept purchase orders from Schools, Universities, Religious Institutions, etc. For details, see our: Purchase Order Information Page
Taxes and Tax-Exempt Status:
There are no taxes charged for any of our online orders, thus if you are a school, church, etc., there is no need to provide proof of your tax-exempt status.
Jansen Piano Bench Finish Options: Mahogany, Walnut and Ebony:
Trying to decide if you need a mahogany or walnut finish piano bench? Click Here to see pictures of the different colors.
Jansen Mahogany vs Red Mahogany Finish:
Click Here to see the difference between the standard Jansen mahogany finish, and the red mahogany finish.
Leg Styles:
Click Here to see examples of the various leg styles offered on Jansen piano benches. Available in 9 different leg style options, choose the style that is closest to the legs of your piano.
Jansen Adjustable Piano Bench Mechanism:
Setting the Jansen artist bench apart from all competition with regards to quality and durability, and unique to their line of artist benches, is the accordion style lift mechanism. Refined over the past 60 years, the silent, solid steel "Micro-A-Just" close-tolerance lift mechanism features precision, durability and convenient height adjustment from 18" to 21". Made of solid steel, it is the highest quality adjustment mechanism on the market, and is the only recommended adjustment system for situations where the bench will be frequently used and adjusted, such as schools, universities, churches, performance halls, etc. The superior accordion style design is not found in any other benches. Furthermore, replacement parts are available, so if years from now you begin to feel any wobble in the bench, a new set of bushings and shoulder bolts will have your mechanism back to knew.
Click Here to view a video of the Jansen mechanism in action, along with comparisons to the adjustment mechanisms of some of the leading competitors.
Jansen Leather Piano Bench Care:
Click Here for information on the leather used with the Jansen artist benches, along with tips for cleaning and caring for the upholstery.
Privacy Policy and Online Ordering and Security Policy:
Customer entries are used only for order processing. We do not give or sell customer information to anyone, period. We have no follow-up or advertising emails, newsletters, popups, spyware, affiliate scams, etc.
We have been online since 1995 and have never had a security issue, due to several layers of security built into our processing system. We are certified Level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant. The website and all data is encrypted via an SSL certificate.
